| What kind of cell phones do you repair? |
| We repair all cell phones, iPhones, PDAs, SmartPhones, Android cell phones, QWERTY keyboard cell phones, Touchscreen Digitizers, and charge ports for all carriers. We repair Makes such as Apple, Audiovox, Blackberry, Garmin, Google, HTC, Huawei, Kyocera, LG, Motorola, NEC, Nokia, Palm, Pantech, RIM, Samsung, Sanyo, Sharp, Sony Ericsson, UTStarcom, ZTE. |
| Do you fix any other electronic devices? |
| We not only repair cell phones, but we also repair Video Game Consoles, such as, Nintendo DS, DSi, DSLite, Sony PSP, PSP GO, PSP 1000 / 1001, PSP 2000 / 2001, PSP 3000. |
| How long will it take to repair my phone / device? |
| We can usually repair your cellphone / device within 48 hours after we receive your phone. If the part is not in stock, we will let you know when it will arrive and then when your cell phone / device will be ready. |
| Why should I trust Cellular Surgeons with the repair of my phone / device? |
| We have been repairing cell phones for six (6) years. We have trained technicians that have manufacturer knowledge. We use new OEM (Original Equipment Manufacturer) parts. We have been in the electronics business for over 20 years, from televisions to computers to cellular to game devices. We have many repeat customers that testify to our experience and professional results. We stand behind our work with a 90-Day Warranty! |
| How much will it cost to fix my cellphone / device? |
| We have designed our website to display our current pricing for basic repairs / replacements. Our prices are for parts & labor. If you have shipped your cell phone to us this initial price also includes return shipping. Should we receive your cell phone / device and it requires more work, we will immediately notify you of the additional cost for your approval before we do any work on your cell phone / device. Our prices are the very best on the market! |
| How do I pay for my cell phone / device repair? |
| When you visit our cell phone repair center you pay for your device when it has been repaired. Should your cell phone / device require a part that is not in stock, we may require that you pay for 50% down when you drop your device off and pay the rest upon completion of the job. When you mail your cell phone / device to us, you will be required to pay the website price for the job prior to shipping your cell phone / device to us. |
| What kind of warranty do you offer with each repair? |
| We offer a 90-Day Warranty with all our cell phone / device repairs. |
| What hours and days of the week are you open? |
| Our Repair Center is open Monday - Saturday from 10:30am to 7:00pm. We are closed on Sundays. |
| How do I go about mailing my cell phone / device to you for analysis or repair? |
| Visit our SERVICES page on this website to begin the process of mailing your cell phone / device to us for analysis and repair. Don't forget to give us your complete contact information, so that we can contact you as soon as we receive your notice, and to return your repaired device to you. |
| What happens to my cell phone / device if I forget to pick it up from your local repair center? |
| We will hold your cell phone / device after we contact you regarding your repair for 30 days. After that time, your cell phone / device will be recycled. |
| Will my data be lost during the repair of my cell phone / device? |
| Depending upon the type of damaged your cell phone / device has experienced, your data may have been lost. We will notify you should the repair of your cell phone / device require the loss of data. We recommend that our customers periodically retrieve their data via memory cards or desktop managers to avoid possible data loss upon damage of the device. |
| I think my cell phone / device has had liquid damage, what do I do? |
| We recommend that you immediately remove the battery. Keeping the battery in your cell phone / device can create a short circuit to your cell phone / device's board. Don't be tempted to test your cell phone while it is still wet! It is also good to put your cell phone / device flipped open near a fan. Do not heat up your cell phone, this will cause more damage than you would think. Let the device sit for a few days - at least three (3). If you can get it to us immediately, we will disassemble it for you, dry it out and perform the appropriate tests. |
| Can Cellular Surgeons unlock my cell phone? |
| Yes, we can unlock most GSM cell phone models. Once unlocked you will be able to use it on either AT&T, T-Mobile, or if it is a Quad-Band cell phone, with carriers around the world! |
| What if I choose not to have the cell phone / device repaired? |
| We do charge a service fee for a cell phone / device that has been evaluated for repair where at the customer's request we do not repair. If you have shipped your cell phone to us for analysis/repair, and then decide not to have the device repaired, you will be refunded the cost of your payment less the service fee and return shipping. If you choose not to have your cell phone / device returned to you and you wish to have us recycle it for you, all service fees are waived, you will receive a full refund, and you will not be charged for the return shipping. |
| What kind of warranty do you offer with each repair? |
| We offer a 90-Day Warranty with all our cell phone / device repairs. |
